**Please Note**
Our email system is now back online.
If you experience any issues please email 
formara.russ@gmail.com or call 01702 613 141

FAQs.

Below you will find answers to some of our most frequently asked questions. Clicking on the relevant topic header will reveal a selection of questions relating to that topic and hopefully the answer you're after. If you don't find an answer to your question, or you have a question that's not been covered in the topics below, please feel free to Get in Touch and we'll be only to pleased to help.

Yes, we do! Get in touch with us and let us know what you are looking to have printed, and we can produce a free sample for you.

PDF works the best, but if you use a different format, we will let you know if there are any arising issues. If you are sending a PDF, remember to include cut marks and bleed on your high-resolution file. If you are unsure, or have further questions, do give us a call, or send us an email. Alternatively, why not ask us about designing and creating your documents for you. Our design team would love to help.

Please contact us as soon as you need to make a change request. Whether we can honour your request depends at which point in the process we hear from you. In many cases, we will be able to amend your order.

You can reach us on the phone, send us an email or fill in the contact form on our website. We find that orders are best done by email as a written confirmation of the order is easier to track.

When we confirm your order, you will be assigned a dedicated member of our customer service team who will also set a delivery date. Because we prefer the personal touch rather than an automated system, we will discuss your project whenever necessary and keep you informed of progress of your order. You will then receive an update email from us when the order has left our warehouse.

“I just want to say thank you so much for your help and patience with these projects, you guys made the task so much easier.”
- Tricia, Assistant Principal

Talk to us about your next marketing campaign

The team at Formara will ensure you achieve the best resonse and return on investment (ROI) from your multi-channel marketing communications
Go on... give us a call on 01702 613141 or drop us an email print@formara.co.uk or get social with us
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16 The Candlemakers
Temple Farm Business Park
Southend-on-Sea
SS2 5RX
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